Customer Service Academy by Freshdesk
Become a customer service expert with video lessons 🎓
Customer Service Academy by Freshdesk launched on January 28, 2018 with 25 votes, #907 of 3,021 launches that month and more than 50% of that year's launches. The site was still online in September 2026, 8 years on.
What it does
Freshdesk Academy is a single, organized place to learn the basics of customer service. Using short, quickly consumable videos on topics such as writing good emails, say no to customers, and more, become a better customer service expert. 👩🎓 Freshdesk Academy also has interactive product courses that train learners on the Freshdesk product. 💻
Master Freshworks products with free online training from Freshworks University. Upskill in customer support, sales, marketing, and more—at your own pace.
From foundational skills to advanced certifications, Freshworks University equips you with the knowledge to thrive in your role and lead with confidence. Practical hands-on learning across Freshworks products, built for the way real teams work. Validate your Freshworks expertise with globally recognized product certifications. Choose a learning journey that's tailored to your product, role or goal and grow with confidence! Love byte-sized content during breaks or binge-learning over weekends? Or does instructor-led training sound like your choice? Whatever your type, we got you covered! Join Freshworks University and treat yourself to a variety of learning options. Ready to elevate your…from freshworks.com
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