Life & fun · alternatives · 2026

24 alternatives to Customer Service Academy by Freshdesk

Become a customer service expert with video lessons 🎓

Below are 24 products that do a similar job, ranked by how close each is in meaning and then by launch-day votes. Customer Service Academy by Freshdesk launched in 2018; newer entries below may have overtaken it.

1. 1
   The Help Center Academy▲380

   Learn the secrets of building a successful help center

   2023 · helpkit.so · its alternatives →

2. 2
   BoldDesk▲403

   Better than Zendesk & Freshdesk, 50% of cost

   2023 · bolddesk.com · its alternatives →

3. 3
   Freshdesk▲107

   Everything you need to deliver exceptional customer support.

   2014 · freshworks.com · its alternatives →

4. 4
   Zendesk for Startups▲921

   Every customer counts when you're a startup

   2018 · zendesk.com · its alternatives →

5. 5
   Freshchat: Support Learning centre▲94

   Customer Support Learning Center developed by practitioners

   2019 · freshworks.com · its alternatives →

6. 6
   LiveAgent Customer Service Academy▲76

   The only resource about customer service you will ever need.

   2021 · liveagent.com · its alternatives →

7. 7
   The Freshdesk Mint Experience▲139

   The biggest product and visual update to Freshdesk

   2017 · freshworks.com · its alternatives →

8. 8
   Freshdesk Omnichannel Support▲93

   The ultimate omnichannel helpdesk for your customer support

   2019 · freshworks.com · its alternatives →

9. 9
   Customer Support Academy▲52

   Bite-sized lessons to help you level up your support game

   2016 · buffer.com · its alternatives →

10. 10
    Answer Bot by Zendesk▲215

    Machine learning designed for customer service

    2017 · zendesk.com · its alternatives →

11. 11
    Email Marketing Academy from MailerLite▲176

    Learning platform for email marketing expert certification

    2021 · academy.mailerlite.com · its alternatives →

12. 12
    Sendbird AI agent for customer service▲544

    Delightful customer experiences with omnichannel AI

    2025 · sendbird.com · its alternatives →

13. 13
    Intercom Educate▲485

    What a knowledge base should be–personal and intelligent

    2016 · intercom.com · its alternatives →

14. 14
    Userdesk▲378

    AI assistants trained on your data that you can use anywhere

    2023 · userdesk.io · its alternatives →

15. 15
    Freshchat + Freshdesk Integration▲105

    Everything you need to ace your customer engagement game

    2018 · freshworks.com · its alternatives →

16. 16
    ThriveDesk▲281

    The best way to support your customers

    2022 · thrivedesk.com · its alternatives →

17. 17
    Botdocs▲110

    Datasets to train AI for customer service

    2023 · botdocs.io · its alternatives →

18. 18
    Freshchat▲264

    Catch 'em all. Keep 'em all.

    2017 · freshworks.com · its alternatives →

19. 19
    Trainn▲256

    A new way to create professional product walkthrough videos.

    2021 · trainn.co · its alternatives →

20. 20
    Product Adoption Academy▲121

    Learn how to boost user activation and retention

    2022 · appcues.com · its alternatives →

21. 21
    Help.center▲180

    Create AI knowledge base to reduce support tickets

    2023 · help.center · its alternatives →

22. 22
    Freshstack from Freshworks▲129

    The all-in-one tech stack for marketing, sales, support

    2021 · freshworks.com · its alternatives →

23. 23
    Letterbook▲254

    AI support platform built for startups

    Mar 2026 · letterbook.ai · its alternatives →

24. 24
    Zendesk▲56

    Software for better customer service

    2014 · zendesk.com · its alternatives →

Ranked by how close each launch is in meaning, then by votes. Prices were read from each product’s own site when checked and can change. Refine with your own description →