DaemonLayer

What it does

DaemonLayer sits between your MSP's ticket inbox and PSA. It resolves routine requests automatically, password resets, account unlocks, access requests, user onboarding, using real M365 and PSA context pulled the moment a ticket lands. What it can't resolve, it hands to engineers ready to fix, not investigate: identity, history, and likely cause already attached. No agents, no scripting. Live in ConnectWise or Autotask in 30 minutes. Human-in-the-loop on every sensitive action.

DaemonLayer removes the coordination work killing MSP engineers: intelligent ticket triage, automated password resets, and full context assembly before anyone touches a ticket.

From the team behind LazyAdmin.nl · 150,000+ monthly readers · Microsoft MVP Deploy in 30 minutes live in your PSA today No configuration no scripting, no agents Controlled automation zero unexpected changes GDPR compliant UK-built, EU-hosted What is DaemonLayer? Every ticket starts with context, not questions By the time an engineer sees it, the ticket is already triaged, validated, and routed — with actions executed where allowed. Pulls account history, device state, and past tickets as requests arrive. Identifies likely causes using identity, access, related tickets, and service health. Runs approved actions like password resets, with full control. DaemonLayer is an AI automation layer…from daemonlayer.com

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