FanDesk

What it does

Enterprise helpdesk with SLA tracking, knowledge base, and multi-channel notifications.

Enterprise helpdesk with SLA tracking, knowledge base, and multi-channel notifications. FanDesk is an enterprise-grade helpdesk that streamlines customer support: ticket lifecycle management, rule-based SLA policies that respect business hours and holidays, rich threaded conversations with attachments, a searchable knowledge base, and real-time reporting. Built for Persian and English teams with full RTL support and local channel integrations (Telegram, SMS). Open, in-progress, on-hold, closed with priorities, assignment, and bulk actions. Rule-based due dates that respect business hours and holidays. Categories, full-text search, featured articles, helpfulness voting. Agent performance,…from fanpino.com

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