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Life & fun · August 19, 2014

FastCustomer

No more waiting on hold.

FastCustomer launched on August 19, 2014 with 85 votes, #471 of 2,208 launches that month and more than 50% of that year's launches.

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  • NW
    "Never wait on hold again" service built with Rails and Twilio2011 · fastcustomer.com · ▲216

    My buddy paulsingh and I have been working on this for a few weeks, got something up and running and wanted to show you. The problem we're solving: When you need customer service (your flight got canceled, strange fees on your bill, etc) you just want to talk to a real person. Waiting on hold wastes your time AND your concentration; you can't be coding in the zone when part of your brain is waiting for an operator. Our solution: We wanted to make it "one click" to reach a real person. How it works: You click on who you want to talk to (even a specific department, like the billing dept at…

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