"Never wait on hold again" service built with Rails and Twilio
My buddy paulsingh and I have been working on this for a few weeks, got something up and running and wanted to show you. The problem we're solving: When you need customer service (your flight got canceled, strange fees on your bill, etc) you just want to talk to a real person. Waiting on hold wastes your time AND your concentration; you can't be coding in the zone when part of your brain is waiting for an operator. Our solution: We wanted to make it "one click" to reach a real person. How it works: You click on who you want to talk to (even a specific department, like the billing dept at…
"Never wait on hold again" service built with Rails and Twilio launched on March 3, 2011 with 216 votes, #2 of 272 launches that month and more than 99% of that year's launches.
In plain words
FastCustomer is a service that eliminates time spent on hold with customer service. Users select a company and department, then the system automatically dials, navigates phone menus, and waits on hold. It only calls the user back once a real person is available. Built with Rails and Twilio, the service is aimed at anyone needing customer support who wants to reclaim their time and focus. It's available as a web application and iPhone app.
written from the facts on this page · September 2026
From the sources
In the maker’s words, at launch
My buddy paulsingh and I have been working on this for a few weeks, got something up and running and wanted to show you. The problem we're solving: When you need customer service (your flight got canceled, strange fees on your bill, etc) you just want to talk to a real person. Waiting on hold wastes your time AND…
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WaitlisterApr 2026 · waitlister.me · ▲264Hey! I've recently launched Waitlister, an app for creating product launch waitlist in minutes (or seconds if you wish to). Why you should build a waitlist before you launch your product? Because, - it'll help you validate your idea before spending too much time on building, - get first users that will potentially convert/sign up as soon as you launch, - and you can generate more buzz for your launch than you could without one. How does Waitlister help you with this? With it, you can: - create a hosted landing page, - create an embeddable waitlist form, - send automatic welcome emails,…
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Source: Show HN post ↗ · launch text quoted in part
Launched alongside, March 2011
the whole month →- MC
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