Hivinq
A lot of teams are hesitant to adopt AI customer service bots due to their inauthenticity in replies, hallucination, etc. As a result, they're not able to leverage the speed of LLM's to reduce their customer turnaround time. So instead of replying to the customer directly, Hivinq drafts responses for the customer support team using it's knowledge about the product. If the drafted answers are inaccurate, team members can let it know and it will observe the thread to learn and correct itself. Please upvote on Product Hunt: https://www.producthunt.com/products/hivinq Demo…
Hivinq launched on January 13, 2026 with 84 votes, #415 of 14,584 launches that month and more than 95% of that year's launches.
What it does
A lot of teams are hesitant to adopt AI customer service bots due to their inauthenticity in replies, hallucination, etc. As a result, they're not able to leverage the speed of LLM's to reduce their customer turnaround time. So instead of replying to the customer directly, Hivinq drafts responses for the customer support team using it's knowledge about the product. If the drafted answers are inaccurate, team members can let it know and it will observe the thread to learn and correct itself.
AI copilot for customer support teams. Hivinq drafts accurate replies to customer questions in Slack, learns from your docs and conversations, and helps your team respond faster - without losing context.
In the maker’s words, at launch
A lot of teams are hesitant to adopt AI customer service bots due to their inauthenticity in replies, hallucination, etc. As a result, they're not able to leverage the speed of LLM's to reduce their customer turnaround time. So instead of replying to the customer directly, Hivinq drafts responses for the customer…
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