Jira Service Desk
Service desk software for modern IT teams
Jira Service Desk launched on February 1, 2019 with 7 votes, #1,126 of 3,290 launches that month and more than 50% of that year's launches. The site was still online in September 2026, 7 years on.
What it does
Jira Service Desk is a fully featured service desk software with self-service, automation, SLAs, and CSAT reporting.
Collaborative, flexible IT service desk and ITSM software built for the future of IT. Try Jira Service Desk free today.
Jira Service Management is now more powerful than ever as part of Service Collection. Unlock exceptional service experiences with Rovo, Assets, and our new Customer Service Management app. Try it now Jira’s service desk empowers teams to deliver great service experiences and ensures your employees and customers can get help quickly. To be fair, it’s not really a “this vs that” scenario, because Jira Service Management includes all the functionality of Jira Service Desk with richer ITSM capabilities. Jira Service Desk is now part of Jira Service Management. How did we get here? We created Jira Service Desk in 2013, after we noticed that nearly 40% of our customers had adapted Jira to handle…from atlassian.com
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