Nightfall AI for Zendesk
Automatically find and fix data exposure on Zendesk with AI
Nightfall AI for Zendesk launched on May 9, 2023 with 92 votes, #635 of 4,910 launches that month and more than 75% of that year's launches. The site was still online in September 2026, 3 years on.
What it does
Nightfall is the first AI-powered data leak prevention (DLP) solution for Zendesk. Discover sensitive data in support tickets and files. Automatically find and remove PII, PCI, and API keys, reducing the risk of breach and simplifying compliance.
Automatically detect and secure secrets, credentials, PII, PHI, and PCI data across all tickets, comments, and attachments in Zendesk, with intelligent remediation.
PII, PHI, PCI and credentials flow into tickets through multiple channels including email, web forms, chat, and API integrations with no pre-filtering or validation before agents can access it. Sensitive information persists across open, pending, on-hold, and solved tickets with varying visibility to different agent groups, outsourced support teams, and third-party vendors. Customer data syncs automatically between Zendesk and dozens of connected applications, creating unmonitored exposure points with no centralized security controls. Pre-trained LLM and Computer Vision models detect sensitive content with 95% precision - across tickets, comments, and attachments - even identifying data…from nightfall.ai
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