nowfound

AI · May 9, 2023

Nightfall AI for Zendesk

Automatically find and fix data exposure on Zendesk with AI

Nightfall AI for Zendesk launched on May 9, 2023 with 92 votes, #635 of 4,910 launches that month and more than 75% of that year's launches. The site was still online in September 2026, 3 years on.

What it does

Nightfall is the first AI-powered data leak prevention (DLP) solution for Zendesk. Discover sensitive data in support tickets and files. Automatically find and remove PII, PCI, and API keys, reducing the risk of breach and simplifying compliance.

Automatically detect and secure secrets, credentials, PII, PHI, and PCI data across all tickets, comments, and attachments in Zendesk, with intelligent remediation.

PII, PHI, PCI and credentials flow into tickets through multiple channels including email, web forms, chat, and API integrations with no pre-filtering or validation before agents can access it. Sensitive information persists across open, pending, on-hold, and solved tickets with varying visibility to different agent groups, outsourced support teams, and third-party vendors. Customer data syncs automatically between Zendesk and dozens of connected applications, creating unmonitored exposure points with no centralized security controls. Pre-trained LLM and Computer Vision models detect sensitive content with 95% precision - across tickets, comments, and attachments - even identifying data…from nightfall.ai

Does a similar job

all alternatives →
  • Ariglad2024 · ariglad.com · ▲1,049

    Auto create & update knowledge base articles

  • CIF Analytics Cloud (for Zendesk)2018 · sitefocus.com · ▲63

    AI for support tickets that shows you what's relevant & why

  • Alterra Answers2019 · next.alterra.ai · ▲184

    AI assistant for customer service automation in Zendesk

  • Zendesk Signals by UsercallFeb 2026 · usercall.co · ▲95

    Support teams handle hundreds of tickets but rarely analyze them systematically. Patterns like workarounds, feature confusion, or rising escalations often surface too late. This tool: Analyzes Zendesk tickets daily (last 7 days vs 30-day baseline) Detects workaround language, expectation gaps, and escalation trends Sends Slack alerts when thresholds spike Includes real customer quotes for context Built with TypeScript, Vercel, Supabase, Slack SDK, and Claude for extraction and categorization. Free for now. Would love feedback from support leaders or B2B builders.

  • Zendesk AI by Caffeinated CX2023 · caffeinatedcx.com · ▲102

    AI to superpower your support team on Zendesk

  • Cyberdesk2025 · cyberdesk.io · ▲125

    Open source API to control a virtual desktop

More ai this month

the category →
  • Video model that turns script into viral social media videos

    AI · 22d ago · spira.ai

  • The browser where Claude Code and Codex work beside you

    AI · 22d ago · rill.love

  • Kolibri is Aleph Alpha

    AI · 24d ago · tej.as

  • Paintings by AI models: programs run through a simulation of oil paint.

    AI · 25d ago · stillwet.art

  • Beam.win▲378

    Run AI agents on one Mac and use its windows on another

    AI · 9d ago · beam.win

  • Route requests to the right LLM for cost, latency & quality

    AI · 26d ago · fastrouter.ai

Source: Product Hunt launch ↗

Launched alongside, May 2023

the whole month →
  • Sidekick▲1,341

    An AI-powered accessibility assistant in Stark

    AI · 2023 · getstark.co

  • In today's world, catchy headlines and articles often distract readers from the facts and relevant information. By utilizing OpenAI's language models, Boring Report processes sensationalist news articles, transforms them into the content you see, and helps readers focus on the essential details. We recently updated our iOS app experience, so any and all feedback would be appreciated. App Link: https://apps.apple.com/us/app/boring-report-news-by-ai/id644...

    AI · 2023 · boringreport.org

  • Generating powerful websites, one prompt at a time

    AI · 2023

  • AudioPen▲888

    The easiest way to convert messy thoughts into clear text

    AI · 2023 · audiopen.ai

  • Launch your website in seconds, get users in minutes

    Dev tools · 2023 · page.mmntm.build

  • Moda▲791

    An e-commerce growth marketing platform

    Growth · 2023