Open-source support bot for Discord
Many companies have a public Discord where people ask questions. Sometimes those questions are dumb and can be easily answered by reading the support documents. So we built a bot that does 3 things: 1. Uses FAISS to index public support documents provided as URLs 2. Monitors a Discord channel for questions, prefixed with !help 3. Responds to questions with its best guess of the right answer and cites its source document(s), using Data Augmented Generation from LangChain It won’t be right all of the time, but if people find it helpful we’ll make it better. Take a look at the repo and give us…
In plain words
This open-source Discord bot automatically answers user questions in community servers by searching indexed support documents. When users prefix their message with !help, the bot retrieves relevant answers from provided URLs using FAISS indexing and LangChain's data augmentation, then cites the source documents. Built for companies managing public Discord communities, it reduces repeated support questions, though developers acknowledge it may not always be accurate and welcome contributions to improve its performance.
written from the facts on this page · September 2026
From the sources
In the maker’s words, at launch
Many companies have a public Discord where people ask questions. Sometimes those questions are dumb and can be easily answered by reading the support documents. So we built a bot that does 3 things: 1. Uses FAISS to index public support documents provided as URLs 2. Monitors a Discord channel for questions, prefixed with !help 3. Responds to questions with its best guess of the right answer and cites its source document(s), using Data Augmented Generation from LangChain It won’t be right all of the time, but if people find it helpful we’ll make it better. Take a look at the repo and give us some suggestions of how to improve it, or put up a PR! Repo: https://github.com/getbuff/Buff Website: https://www.getbuff.io/ Demo: https://www.youtube.com/shorts/JPKW9tX0K9Y
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