Papercups 2.0

In plain words

Papercups 2.0 is an open-source live chat application built with Elixir, designed as an alternative to Intercom and Drift. It enables real-time customer communication through a customizable, developer-friendly platform. The tool includes a Slack integration that allows teams to respond to customer messages directly from Slack, making it suitable for businesses seeking flexible, extensible customer engagement solutions without vendor lock-in.

written from the facts on this page · September 2026

From the sources

Papercups is an open-source live customer chat app written in Elixir. We are a dev friendly alternative to Intercom and Drift that is highly extensible and customizable. We also have a Slack integration that lets you reply from Slack.

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  Papercups2020 · papercups.io · ▲227

  Open source Intercom Alternative

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  Papercups – Open-source alternative to Intercom2021 · papercups.io · ▲148
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  Papercups EU2021 · ▲94

  Open source live chat tool hosted in EU

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  Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat2019 · github.com · ▲417

  Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc. 🔥💬 - chatwoot/chatwoot

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  Papercups Support for React Native/Expo2020 · github.com · ▲25

  Papercups chat widget for React Native/Expo. Contribute to papercups-io/chat-widget-native development by creating an account on GitHub.

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