Rezup – Learn why customers cancel using their own voice or text feedback
Rezup tells SaaS founders why customers cancel. Connect Stripe with a read-only key, and every canceling customer gets one short email from you. They answer by voice or text, in any language, with no app or account needed. You receive the reasons transcribed, translated, and rank
Rezup – Learn why customers cancel using their own voice or text feedback launched on October 18, 2026.
In plain words
Rezup is a tool for SaaS founders that identifies why customers cancel their subscriptions. It connects to Stripe, then emails canceling customers asking them to explain their departure by voice or text in any language. The service transcribes and translates responses, ranking them by lost revenue so founders can see patterns in cancellation reasons. No app or account is required from customers, and weekly reports summarize the feedback.
written from the facts on this page · October 2026
From the sources
Find out why customers leave before revenue drops. Customers answer one question by voice in any language, and Rezup sends you weekly reports. Start free.
Connect Stripe. When someone cancels, Rezup asks them one question by email. They answer by voice in any language, and you see the reasons ranked by the MRR you lost. Put in your own numbers. This is money already leaving, before anyone tells you why. Your numbers, not a forecast. Rezup shows you why these customers leave. Keeping them depends on what you change. Takes a minute. Rezup watches for cancellations and downgrades. After a cancellation, the customer gets a short email asking why they left. They answer by voice or text, in any language. Answers are transcribed, translated and grouped into reasons, ranked by the MRR behind each. I’m a designer who taught himself to code. My first…from rezup.ai
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Founder's Journey: How removing self-serve cancellations saved our business2017 · baremetrics.com · ▲67Why contact-to-cancel isn't as evil as you may think
RekkoJan 2026 · rekko.io · ▲6Hey HN, I built a small tool to automate failed payment recovery for Stripe subscriptions. Context: I run a SaaS on the side and got tired of losing customers to expired cards. Stripe's built-in retries help but the recovery rate is meh. I wanted something that would ping customers via email and SMS right when a payment fails, with a fresh billing portal link. It's a native Stripe app so setup is just OAuth, no webhooks to configure manually. Stack is Next.js, uses Stripe's billing portal API to generate session links on the fly (so no expired links). Still early, looking for feedback from…

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