System QA
Automatically monitor and assess quality of service chats
What it does
Udesk System QA is an AI-powered quality inspection platform built for enterprise compliance. Powered by large language models and multimodal recognition technology, it delivers full-path compliance control across every customer interaction — automating manual reviews, reducing costs, and boosting efficiency. With multi-Agent collaboration and real-time insights, it helps businesses inspect 100% of interactions and drive continuous service improvement.
Selesaikan masalah inspeksi layanan pelanggan dengan Sistem Inspeksi Kualitas Cerdas Udesk berbasis model besar. Dapatkan cakupan penuh, standarisasi, analisis real-time, dan adaptasi multibahasa untuk kepatuhan bisnis.
Perusahaan ini membutuhkan layanan pelanggan untuk menangani banyak percakapan konsultasi peralatan dan pelaporan kerusakan. Sebelumnya, inspeksi manual hanya mencakup kurang dari 30%, dan proses pemeriksaan kerusakan tidak memiliki standar seragam. Untuk mewujudkan kontrol kualitas penuh, membangun alur tertutup "Inspeksi Otomatis AI - Sampling Manual - Banding Layanan Pelanggan", memantau sikap layanan pelanggan secara bersamaan, dan menstandarkan operasi pemeriksaan kerusakan. Perusahaan ini memiliki bisnis luar negeri yang mencakup banyak wilayah Asia, Eropa dan Amerika, dan layanan pelanggan harus menangani percakapan multibahasa seperti Inggris, Jepang, Jerman, dll. Sebelumnya,…from id.udeskglobal.com
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