Growth · alternatives · 2026

24 alternatives to Strategic Customer Service

A distillation of 30 years of research on customer service.

Below are 24 products that do a similar job, ranked by how close each is in meaning and then by launch-day votes. Strategic Customer Service launched in 2016; newer entries below may have overtaken it.

1. 1
   Talking to Humans▲79

   a practical guide to customer development

   2015 · amazon.com · its alternatives →

2. 2
   Intercom on Customer Engagement▲97

   Engaging your customers in a meaningful way

   2016 · intercom.com · its alternatives →

3. 3
   Service Innovation▲66

   New research on co-creating services with customers

   2016 · amazon.com · its alternatives →

4. 4
   Customer Experience 3.0▲5

   High-Profit Strategies in the Age of Techno Service

   2017 · amazon.com · its alternatives →

5. 5
   What Customers Want▲67

   Using outcome-driven innovation to create breakthru products

   2015 · amazon.com · its alternatives →

6. 6
   Lean Customer Development ▲98

   Building products your customers will buy

   2015 · amazon.co.uk · its alternatives →

7. 7
   Inbound Marketing▲62

   Attract, engage, and delight customers online

   2015 · amazon.com · its alternatives →

8. 8
   Your Organization is Slow: How Agile Methodology Can Change That▲61

   A guide to speeding up your organization's growth

   2016 · koombea.com · its alternatives →

9. 9
   The High-Velocity Edge▲60

   How market leaders leverage operational excellence

   2016 · amazon.com · its alternatives →

10. 10
    Lead Genius▲83

    Customer acquisition as a service

    2013 · leadgeni.us · its alternatives →

11. 11
    Rise of the Revenue Marketer▲66

    A guide for connection marketing to business

    2015 · amazon.com · its alternatives →

12. 12
    Data Mining Techniques▲72

    For marketing, sales, and customer relationship management

    2015 · amazon.com · its alternatives →

13. 13
    Drift Profiles▲247

    A more personalized way for team members to help customers

    2016 · drift.com · its alternatives →

14. 14
    Customer Centricity by Peter Fader▲65

    A free ebook in exchange for your reading data

    2016 · jellybooks.com · its alternatives →

15. 15
    Strategic Marketing Tactics for SaaS Companies▲92

    The complete guide for scaling your SaaS

    2016 · inturact.com · its alternatives →

16. 16
    The New How▲58

    Creating business solutions through collaborative strategy

    2015 · amazon.com · its alternatives →

17. 17
    Hug Your Haters▲92

    The first book on customer service disruption

    2016 · jaybaer.com · its alternatives →

18. 18
    Customer Success▲69

    Accelerate your revenue model with Customer Success.

    2016 · amazon.com · its alternatives →

19. 19
    Buyer Personas: How to Gain Insight into your Customer's▲63

    Align your Marketing Strategies, and Win More Business

    2015 · buyerpersona.com · its alternatives →

20. 20
    Business Model Innovation: The Organizational Dimension▲61

    business model innovation

    2016 · academic.oup.com · its alternatives →

21. 21
    Principles of Product Development Flow▲89

    The seminal 201 book on product management

    2015 · amazon.com · its alternatives →

22. 22
    The customer service guide for startups ▲63

    Detailed CS reference guide for entrepreneurs & small teams

    2015 · its alternatives →

23. 23
    Temper▲64

    Improve customer satisfaction over time

    2014 · suncake.com · its alternatives →

24. 24
    Generating Buy-In▲67

    Mastering the Language of Leadership

    2016 · amazon.com · its alternatives →

Ranked by how close each launch is in meaning, then by votes. Prices were read from each product’s own site when checked and can change. Refine with your own description →