Growth · alternatives · 2026

24 alternatives to Strategic Customer Service

A distillation of 30 years of research on customer service.

Below are 24 products that do a similar job, ranked by how close each is in meaning and then by launch-day votes. Strategic Customer Service launched in 2016; newer entries below may have overtaken it.

1. 1
   Intercom on Customer Engagement▲97

   Engaging your customers in a meaningful way

   2016 · its alternatives →

2. 2
   Customer Experience 3.0▲5

   High-Profit Strategies in the Age of Techno Service

   2017 · its alternatives →

3. 3
   Lean Customer Development ▲98

   Building products your customers will buy

   2015 · its alternatives →

4. 4
   Your Organization is Slow: How Agile Methodology Can Change That▲61

   A guide to speeding up your organization's growth

   2016 · its alternatives →

5. 5
   Lead Genius▲83

   Customer acquisition as a service

   2013 · its alternatives →

6. 6
   Drift Profiles▲247

   A more personalized way for team members to help customers

   2016 · its alternatives →

7. 7
   Traction (Book)▲308

   A Startup Guide to Getting Customers

   2014 · its alternatives →

8. 8
   Hug Your Haters▲92

   The first book on customer service disruption

   2016 · its alternatives →

9. 9
   Principles of Product Development Flow▲89

   The seminal 201 book on product management

   2015 · its alternatives →

10. 10
    Digital Strategy▲65

    A Guide to Digital Business Transformation

    2016 · its alternatives →

11. 11
    Uncommon Service▲60

    How to Win by Putting Customers at the Core of Your Business

    2017 · its alternatives →

12. 12
    Neuromarketing▲61

    Understanding the buy buttons in your customer's brain

    2016 · its alternatives →

13. 13
    The Customer Research Report▲233

    Templates to organize customer research insights

    2023 · its alternatives →

14. 14
    Emotional Branding▲63

    The new paradigm for connecting brands to people

    2016 · its alternatives →

15. 15
    Keep Your Friends Close▲145

    A free e-book about maximizing Customer Lifetime Value

    2014 · its alternatives →

16. 16
    Intercom on Customer Support - 2nd edition▲105

    Tips on how to scale great customer support

    2017 · its alternatives →

17. 17
    Strategize▲68

    Product strategy and roadmap practices for the digital age

    2016 · its alternatives →

18. 18
    How To Track Customer Acquisitions▲111

    Customer Lifecycle, Sales Funnel, and Content Strategy

    2016 · its alternatives →

19. 19
    Crossing the Chasm▲82

    Selling high-tech products to mainstream customers

    2015 · its alternatives →

20. 20
    The Thank You Economy▲89

    How companies big and small can scale

    2016 · its alternatives →

21. 21
    Competing Against Luck: The Story of Innovation and Customer Choice▲64

    Clayton M. Christensen's book on Jobs-to-be-Done.

    2016 · its alternatives →

22. 22
    Customer Surveys▲81

    Easy answers for every business decision.

    2014 · its alternatives →

23. 23
    The Ultimate Guide to Customer Support▲132

    The best tips and tools for great customer support

    2016 · its alternatives →

24. 24
    The Design of Influence: How to Craft Products that Move People▲93

    Use social psychology to design engaging digital experiences

    2015 · its alternatives →

Ranked by how close each launch is in meaning, then by votes. Prices were read from each product’s own site when checked and can change. Refine with your own description →