Life & fun · alternatives · 2026

24 alternatives to Customer Experience 3.0

High-Profit Strategies in the Age of Techno Service

Below are 24 products that do a similar job, ranked by how close each is in meaning and then by launch-day votes. Customer Experience 3.0 launched in 2017; newer entries below may have overtaken it.

1. 1
   Strategic Customer Service▲61

   A distillation of 30 years of research on customer service.

   2016 · amazon.com · its alternatives →

2. 2
   Talking to Humans▲79

   a practical guide to customer development

   2015 · amazon.com · its alternatives →

3. 3
   Crossing the Chasm▲82

   Selling high-tech products to mainstream customers

   2015 · amazon.com · its alternatives →

4. 4
   The High-Velocity Edge▲60

   How market leaders leverage operational excellence

   2016 · amazon.com · its alternatives →

5. 5
   What Customers Want▲67

   Using outcome-driven innovation to create breakthru products

   2015 · amazon.com · its alternatives →

6. 6
   Service Innovation▲66

   New research on co-creating services with customers

   2016 · amazon.com · its alternatives →

7. 7
   Rise of the Revenue Marketer▲66

   A guide for connection marketing to business

   2015 · amazon.com · its alternatives →

8. 8
   Above and Beyond - Wistia's Holistic Approach to Customer Success▲54

   Change-makers building customer-centric businesses

   2016 · churnbuster.io · its alternatives →

9. 9
   Digital Strategy▲65

   A Guide to Digital Business Transformation

   2016 · amazon.com · its alternatives →

10. 10
    Customer Centricity by Peter Fader▲65

    A free ebook in exchange for your reading data

    2016 · jellybooks.com · its alternatives →

11. 11
    Disrupting Digital Business▲111

    Create an authentic experience in the peer-to-peer economy

    2015 · amazon.com · its alternatives →

12. 12
    The User Experience Team of One▲64

    A Research and Design Survival Guide

    2015 · rosenfeldmedia.com · its alternatives →

13. 13
    UX Strategy▲106

    How to devise innovative digital products that people want

    2016 · jaimelevy.com · its alternatives →

14. 14
    Mapping Experiences▲69

    A complete guide to creating value through journeys

    2016 · oreilly.com · its alternatives →

15. 15
    Inbound Marketing▲62

    Attract, engage, and delight customers online

    2015 · amazon.com · its alternatives →

16. 16
    The Lean Product Playbook▲97

    How to innovate w/ MVPs & rapid customer feedback

    2015 · amazon.com · its alternatives →

17. 17
    Intercom on Customer Engagement▲97

    Engaging your customers in a meaningful way

    2016 · intercom.com · its alternatives →

18. 18
    Hacking Growth▲72

    The modern marketing mindset to create fast growing

    2015 · amazon.com · its alternatives →

19. 19
    The Elements of User Experience▲64

    User-centered design for the web

    2015 · amazon.com · its alternatives →

20. 20
    Lean Customer Development ▲98

    Building products your customers will buy

    2015 · amazon.co.uk · its alternatives →

21. 21
    Mental Models▲75

    Aligning Design Strategy with Human Behavior

    2016 · rosenfeldmedia.com · its alternatives →

22. 22
    Thinking for a Living▲62

    How knowledge workers reach peak performance and productivit

    2015 · amazon.com · its alternatives →

23. 23
    The Effortless Experience▲5

    Conquering the New Battleground for Customer Loyalty

    2017 · amazon.com · its alternatives →

24. 24
    Customer Success▲69

    Accelerate your revenue model with Customer Success.

    2016 · amazon.com · its alternatives →

Ranked by how close each launch is in meaning, then by votes. Prices were read from each product’s own site when checked and can change. Refine with your own description →