2019 Customer Service Report by LiveChat

What it does

The 2019 Customer Service Report contains data gathered from 25k companies representing 19 industries using live chat. It provides tips and expert advice on how to boost customer satisfaction.

Customer Service Report featuring key LiveChat® metrics, based on data from over 35,000 companies across multiple industries worldwide.

LiveChat 2.0 is here. The first Inbox with revenue counter for humans and AI agents. events#send" > Try it for free Self-service, conversational AI, and automation are reshaping how companies interact with customers. This report gives you a clear view of where your business stands — and where it can go. 2. Metrics covered in the report along with the global results 5. Conclusions and key benchmarks for customer service teams By examining over 87 billion website visits, 2 billion chats, and 12 million tickets, we reveal key performance metrics and KPIs that define customer service landscape — from first response time and chat duration to customer satisfaction (CSAT) and chatbot efficiency.…from livechat.com

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