Customer Service Report 2018
The Customer Service Report based on 334M chats.
Customer Service Report 2018 launched on January 25, 2018 with 21 votes, #935 of 3,021 launches that month and more than 50% of that year's launches. The site was still online in September 2026, 8 years on.
What it does
Customer Service Report 2018 is a big, fat analysis we do every year to show the most significant trends in customer service. The report is based on our data (334 million chats, 17 million tickets, 32 billion website visits). Oh, and it's totally free)
Customer Service Report featuring key LiveChat® metrics, based on data from over 35,000 companies across multiple industries worldwide.
LiveChat 2.0 is here. The first Inbox with revenue counter for humans and AI agents. events#send" > Try it for free Self-service, conversational AI, and automation are reshaping how companies interact with customers. This report gives you a clear view of where your business stands — and where it can go. 2. Metrics covered in the report along with the global results 5. Conclusions and key benchmarks for customer service teams By examining over 87 billion website visits, 2 billion chats, and 12 million tickets, we reveal key performance metrics and KPIs that define customer service landscape — from first response time and chat duration to customer satisfaction (CSAT) and chatbot efficiency.…from livechat.com
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