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Growth · January 10, 2017

Customer Service Report for 2017

Report based on 245M customer service conversations

Customer Service Report for 2017 launched on January 10, 2017 with 15 votes, #1,541 of 3,670 launches that month and more than 50% of that year's launches. The site was still online in September 2026, 9 years on.

Visit livechat.com ↗Alternatives

What it does

Customer Service Report featuring key LiveChat® metrics, based on data from over 35,000 companies across multiple industries worldwide.

LiveChat 2.0 is here. The first Inbox with revenue counter for humans and AI agents. events#send" > Try it for free Self-service, conversational AI, and automation are reshaping how companies interact with customers. This report gives you a clear view of where your business stands — and where it can go. 2. Metrics covered in the report along with the global results 5. Conclusions and key benchmarks for customer service teams By examining over 87 billion website visits, 2 billion chats, and 12 million tickets, we reveal key performance metrics and KPIs that define customer service landscape — from first response time and chat duration to customer satisfaction (CSAT) and chatbot efficiency.…from livechat.com

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