Answer Bot by Zendesk
Machine learning designed for customer service
Answer Bot by Zendesk launched on January 22, 2018 with 13 votes, #1,002 of 3,021 launches that month and more than 50% of that year's launches. The site was still online in September 2026, 8 years on.
What it does
Answer Bot is built into Zendesk Guide and uses machine learning to respond to customer questions with content from your knowledge base. As the tickets come in, Answer Bot learns which help article is best suited to answer specific questions. It’s designed to provide answers to simple support inquiries, like those concerning product specs, order statuses, and subscription changes.
Zendesk AI powers customer service with AI agents, copilots, automation and QA. Resolve complex enquiries across chat, email and voice.
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