Reduce Ops by Managing oncalls, tickets, incidents over Slack
Hi HN! In all the organisations, we have worked, SDEs and EMs spend a lot of time on on-call, incident operations, ticket operations - Constantly updating everyone on the current status of an incident, figuring out who is the current Oncall in Slack threads like @dev-oncall, Missing following up on Action Items post-incident, creating a post-mortem RCA document, Spending time on creating and analysing oncall reports For each of these tasks, there is a Developer who doesn't like to spend time on these tasks and an Engineering leader who stresses maintaining this culture. This is why we…
In plain words
Reduce Ops is a Slack-integrated tool that streamlines on-call management, incident operations, and ticket handling for software development teams. It automates tasks like tracking current on-call engineers, updating incident status, managing post-incident action items, and generating on-call reports—all within Slack. The tool syncs with PagerDuty and Opsgenie schedules and supports round-robin rotations, designed to reduce administrative overhead for developers and help engineering leaders maintain operational discipline.
written from the facts on this page · September 2026
From the sources
In the maker’s words, at launch
Hi HN! In all the organisations, we have worked, SDEs and EMs spend a lot of time on on-call, incident operations, ticket operations - Constantly updating everyone on the current status of an incident, figuring out who is the current Oncall in Slack threads like @dev-oncall, Missing following up on Action Items post-incident, creating a post-mortem RCA document, Spending time on creating and analysing oncall reports For each of these tasks, there is a Developer who doesn't like to spend time on these tasks and an Engineering leader who stresses maintaining this culture. This is why we started Pagerly. : We believe Slack is the best place for collaboration, and many of these tasks can be done there effectively given the right workflows. Ex - Sync your Pagerduty/Opsgenie schedule with Slack UserGroup like @dev-on-call - Round Robin rotations on Slack for non-oncall work say @scrum-master - Mention multiple oncalls together i.e @frontend-oncall mentions @android, @ios ocnall - Jira-Slack 2 way sync to create and manage tickets on Slack - Automatic Oncall Handover Reports -> Know trends, MTTR, fragile service - A customised incident bot - Create Tickets, Automatic RCA , Updates to Stakeholder ,ie, all Incident-Related Information On Slack Channel based on company's workflows requirements Would love to get the community’s feedback.
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I built an open-source tool to make on-call suck less2024 · github.com · ▲319Hey HN, I am building an open source platform to make on-call better and less stressful for engineers. We are building a tool that can silence alerts and help with debugging and root cause analysis. We also want to automate tedious parts of being on-call (running runbooks manually, answering questions on Slack, dealing with Pagerduty). Here is a quick video of how it works: https://youtu.be/m_K9Dq1kZDw I hated being on-call for a couple of reasons: * Alert volume: The number of alerts kept increasing over time. It was hard to maintain existing alerts. This would lead to a lot…
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