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Life & fun · November 1, 2016

The Startup Chat 152: How to Conduct Great Customer Development Interviews

Hiten Shah & Steli Efti on how to do customer interviews

The Startup Chat 152: How to Conduct Great Customer Development Interviews launched on November 1, 2016 with 58 votes, #1,175 of 3,636 launches that month and more than 50% of that year's launches. The site was still online in September 2026, 9 years on.

What it does

Customer development is crucial to any startup business. Customer development tells a founder what their customer base really needs. The best tool to get this information is customer interviews. On…

Unfiltered insights and actionable advice straight from the trenches of startup and business life. Customer development is crucial to any startup business. Customer development tells a founder what their customer base really needs. The best tool to get this information is customer interviews. On today’s The Startup Chat we discuss how to conduct a customer interview. We also explain why founders need to do customer development interviews. Customer development is not about validating an idea. It is solely for the purpose of knowing the customer and coming up with the best solution to their need. We are going to tell you how to get the ball rolling and what it is you’re looking for in these…from thestartupchat.com

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