AI · alternatives · 2026

24 alternatives to Brainwave

Automate customer service answers and processes with AI

Brainwave is a customer service automation tool that uses AI to handle text-based customer inquiries and processes. It automatically resolves over 70% of customer questions and can perform actions like collecting leads… Below are 24 products that do a similar job, ranked by how close each is in meaning and then by launch-day votes. Brainwave launched in 2023; newer entries below may have overtaken it.

1. 1
   Sendbird AI agent for customer service▲544

   Delightful customer experiences with omnichannel AI

   2025 · sendbird.com · its alternatives →

2. 2
   WorkBot▲127

   An AI platform for Customer Service and Data Insights

   2024 · workhub.ai · its alternatives →

3. 3
   Brainfish AI▲109

   Instant answers for any customer question about your product

   2023 · brainfi.sh · its alternatives →

4. 4
   Mailwave AI▲94

   The best AI email marketing tool

   2023 · its alternatives →

5. 5
   Intelswift▲420

   Customer service AI with human decision-making

   2024 · intelswift.com · its alternatives →

6. 6
   Desku▲772

   Automate customer support with power of AI & automations

   2023 · desku.io · its alternatives →

7. 7
   AI Desk▲359

   The full-service platform learns from your business and support queries to improve over time. - Deploys in under 10 minutes - Auto ticket routing and self-learning response generation Try it at https://aidesk.us and let me know what you think.

   2024 · aidesk.pro · its alternatives →

8. 8
   Hoory AI▲350

   AI powered customer support assistant

   2024 · hoory.com · its alternatives →

9. 9
   Ringly.io▲395

   Replace customer service with an AI phone agent

   2024 · ringly.io · its alternatives →

10. 10
    Colors AI▲433

    Turn customer feedback into revenue

    2023 · its alternatives →

11. 11
    AIChatbot▲319

    AI chatbot for customer service

    2024 · askai.free · its alternatives →

12. 12
    Brainybear.ai▲284

    Train AI chatbots in 3 clicks and help customers instantly

    2024 · brainybear.ai · its alternatives →

13. 13
    MindX Service AI ▲60

    Your 24/7 AI agent for customer support

    Nov 2025 · its alternatives →

14. 14
    Alterra Answers▲184

    AI assistant for customer service automation in Zendesk

    2019 · next.alterra.ai · its alternatives →

15. 15
    Customerly Aura▲144

    AI assistant for support teams

    2024 · customerly.io · its alternatives →

16. 16
    Answer Bot by Zendesk▲215

    Machine learning designed for customer service

    2017 · zendesk.com · its alternatives →

17. 17
    SentiOne▲86

    Automate your customer service with AI

    2019 · sentione.com · its alternatives →

18. 18
    Agent.ai▲151

    AI-enhanced customer service

    2016 · agent.ai · its alternatives →

19. 19
    Second Brain Labs▲97

    Automate your sales, survey & support at scale, using AGI

    2024 · sbl.so · its alternatives →

20. 20
    Caden AI▲80

    The AI co-pilot for customer service professionals

    2023 · trycaden.com · its alternatives →

21. 21
    Leaping AI▲221

    AI agents that call and text in multi-day campaigns

    Jul 2026 · leapingai.com · its alternatives →

22. 22
    ChatFlow▲144

    Where conversations turn into solutions

    2024 · chat-flow.app · its alternatives →

23. 23
    AI Chat ▲102

    Automate your customer support instantly with AI

    2023 · user.com · its alternatives →

24. 24
    Text AI Customer Service & Live Chat▲29

    AI customer service that turns support into sales

    Jun 2026 · text.com · its alternatives →

Ranked by how close each launch is in meaning, then by votes. Prices were read from each product’s own site when checked and can change. Refine with your own description →