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Commerce · January 23, 2017

Make Money Online [Ep #55] - "Customer Service as a Consultant"

We talk about the importance of customer service.

Make Money Online [Ep #55] - "Customer Service as a Consultant" launched on January 23, 2017 with 60 votes, #1,085 of 3,670 launches that month and more than 50% of that year's launches. The site was still online in September 2026, 9 years on.

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Nick and Kai frame consulting as customer service, starting from Paul Ford's essay arguing the web's core question is 'why wasn't I consulted?' They work…

We talk about the importance of customer service as a consultant. Nick and Kai frame consulting as customer service, starting from Paul Ford’s essay arguing the web’s core question is ‘why wasn’t I consulted?’ They work through what that means practically: handling complaints, staying professional on bad days, managing unreasonable requests, and knowing when to fire a client. So there’s an article on the internet. I know it’s shocking, but I found one. And it’s called The Web is a Customer Service Medium. And the it’s by a guy named Paul Ford who’s very, very good at boiling a concept down well and making it legible and warm to people. And something I respect tremendously in him. And he…from makemoneyonline.exposed

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