Report: State of Messaging 2020

What it does

Zendesk spoke to more than two dozen product leaders at some of the world’s most conversational companies. This report draws from the insights they shared with us, original and third-party data, and our own research and reporting from the front lines of the business messaging revolution.

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  Zendesk messaging (Beta)2020 · support.zendesk.com · ▲74

  Deliver rich, modern & automated conversational experiences

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  State of Messaging 20192019 · smooch.io · ▲6

  Data and insights on conversational technology

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  Chatbots2016 · ▲102

  Conversational UI and the future of online interaction

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  ChatBottle2016 · chatbottle.co · ▲148

  Chatbots Search Engine

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  Inside Intercom – State of product in 20172017 · art19.com · ▲56

  What last year's trends mean for product builders today

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  What are conversational bots?2016 · oreilly.com · ▲102

  An introduction to and overview of AI-driven chatbots

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  Spira Maxima▲578

  Video model that turns script into viral social media videos

  AI · 22d ago · spira.ai

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  Rill Browser▲540

  The browser where Claude Code and Codex work beside you

  AI · 22d ago · rill.love

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  Germany's new sovereign AI model Kolibri▲424

  Kolibri is Aleph Alpha

  AI · 24d ago · tej.as

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  Giving Opus 5.5 a simulated paint canvas▲392

  Paintings by AI models: programs run through a simulation of oil paint.

  AI · 25d ago · stillwet.art

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  Beam.win▲378

  Run AI agents on one Mac and use its windows on another

  AI · 9d ago · beam.win

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  FastRouter.ai▲364

  Route requests to the right LLM for cost, latency & quality

  AI · 26d ago · fastrouter.ai

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  HEY▲1,862

  Email at its best, new from Basecamp

  Growth · 2020 · hey.com

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  Linear▲767

  Streamlined issue tracking for software teams

  Dev tools · 2020 · linear.app

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  Lemon.io▲693

  Hire vetted developers on demand at startup prices

  Dev tools · 2020 · lemon.io

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  Toy Faces Library▲657

  A fun diverse library of 3D avatars for your design mockups.

  Work · 2020 · amrit.art

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  A Reddit reader that looks like the frontpage of a print newspaper▲638

  Unim.Press is a Reddit reader in the style of a certain classic metropolitan newspaper

  Life & fun · 2020 · unim.press

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  Hacker News front page in the style of a print newspaper▲627

  Hacker News front page in the style of a print newspaper

  Life & fun · 2020 · wolfgangfaust.com