Growth · alternatives · 2026

24 alternatives to ProProfs Help Desk 2.0

Help Desk Software for Creating Better Support Experiences

Below are 24 products that do a similar job, ranked by how close each is in meaning and then by launch-day votes. ProProfs Help Desk 2.0 launched in 2020; newer entries below may have overtaken it.

1. 1
   ProProfs Help Desk▲11

   Delighting Customers with Faster Ticket Resolution

   2018 · proprofs.com · its alternatives →

2. 2FH
   Full Help – Self-hosted help desk and knowledge base software▲197

   2019 · fullhelp.com · its alternatives →

3. 3
   ProProfs Live Chat Software▲10

   Increase leads, improve sales, and boost brand loyalty

   2017 · proprofschat.com · its alternatives →

4. 4
   Help Scout▲306

   Help desk software for a more human & helpful experience

   2016 · helpscout.com · its alternatives →

5. 5
   ThriveDesk▲281

   The best way to support your customers

   2022 · thrivedesk.com · its alternatives →

6. 6
   HelpCrunch Knowledge Base▲268

   Deliver instant answers to customers 24/7 with help articles

   2019 · helpcrunch.com · its alternatives →

7. 7
   Free Help Desk Software by LiveAgent▲21

   Deliver the best customer experience with the free help desk

   2020 · liveagent.com · its alternatives →

8. 8
   HelpDocs▲202

   Help Customers Successfully Use Your Product

   2016 · helpdocs.io · its alternatives →

9. 9
   Propane ▲505

   Automatic customer context for product teams and agents

   Jun 2026 · usepropane.ai · its alternatives →

10. 10
    ProProfs Project▲7

    Simple Project Management Software

    2016 · proprofs.com · its alternatives →

11. 11
    Productroad 2.0▲96

    Build better products based on customers feedback

    2020 · productroad.com · its alternatives →

12. 12
    Introducing Drift Help▲312

    A 100% free knowledge base for your startup

    2018 · drift.com · its alternatives →

13. 13
    ProdPad▲262

    Build product roadmaps, manage ideas, and make users happy.

    2014 · prodpad.com · its alternatives →

14. 14
    LiveAgent▲103

    Multi-channel and easy-to-use customer service software.

    2019 · liveagent.com · its alternatives →

15. 15
    helpkb▲69

    An open source knowledge base or FAQ to support customers

    2022 · its alternatives →

16. 16
    Help Scout for Startups▲171

    Free customer support platform for startups

    2022 · helpscout.com · its alternatives →

17. 17
    Issuebear▲87

    Help desk software for humans, we help you help

    2023 · issuebear.com · its alternatives →

18. 18
    Customerly Knowledge Base Platform▲177

    Free of charge knowledge base tool to reduce support tickets

    2019 · customerly.io · its alternatives →

19. 19
    Helpdesk by LabiDesk▲240

    All-in-one helpdesk to assist, engage & sell to leads

    2021 · labidesk.com · its alternatives →

20. 20
    Productroad 3.0▲83

    Create things your customers want and need

    2021 · productroad.com · its alternatives →

21. 21
    Helploom▲186

    Unlimited customer support with live chat and help center

    Dec 2025 · helploom.com · its alternatives →

22. 22
    HelpWire▲117

    Remote support made simpler

    2023 · helpwire.app · its alternatives →

23. 23
    Proposify▲173

    It's about more than proposals; it's about world domination.

    2015 · proposify.com · its alternatives →

24. 24
    Helphub▲251

    The GPT-3 powered knowledge base that writes itself

    2020 · helphub.io · its alternatives →

Ranked by how close each launch is in meaning, then by votes. Prices were read from each product’s own site when checked and can change. Refine with your own description →