Growth · alternatives · 2026
24 alternatives to Directly
Customer support automation with virtual agents
Below are 24 products that do a similar job, ranked by how close each is in meaning and then by launch-day votes. Prices are shown for the 1 we have checked on their own sites, 1 of them free or with a free tier. Directly launched in 2019; newer entries below may have overtaken it.
- 1
Instant, automated support for customers and internal teams
2024 · its alternatives →
- 2
- 3
AI driven virtual agents by Microsoft
2019 · microsoft.com · its alternatives →
- 4
Delightful customer experiences with omnichannel AI
2025 · sendbird.com · its alternatives →
- 5FrontDesk▲25
Streamline your customer support with autonomous AI agents
2024 · frontdesk.helpedby.ai · its alternatives →
- 6
- 7
Knowledge Hub▲170Power AI, agents and customers with the right content
2024 · intercom.com · its alternatives →
- 8
Helply▲328Hey everyone, I’m the head of engineering at GrooveHQ. We’ve spent the last 10+ years building customer support tools, and today we’re launching Helply. Helply is an AI customer support agent that we are so confident in, we’ve backed it up with a guaranteed resolution rate. AI support agents live and die by the data they have access to and the way they finesse the customer experience. Basic automations worked well in the past, but now people expect more. Here are some semi-technical notes: --- 1) Controlled data syncing --- We wanted tight integrations with existing helpdesks, but also…
Feb 2026 · helply.com · its alternatives →
- 9
CX Genie▲317Transform customer support with no-code AI-powered solutions
2024 · cxgenie.ai · its alternatives →
- 10
- 11
NeoAgent▲94AI Agent to Automate Leads, Appointments & Customer Service
Nov 2025 · neoagent.co · its alternatives →
- 12
Alterra Answers▲184AI assistant for customer service automation in Zendesk
2019 · next.alterra.ai · its alternatives →
- 13
A team member who will handle your mobile support routine
2020 · appfollow.io · its alternatives →
- 14
- 15
Help.center▲180Create AI knowledge base to reduce support tickets
2023 · help.center · its alternatives →
- 16
- 17
- 18
Communicate▲99AI support agents grounded in your knowledge, with handoff
20d ago · communicate.so · its alternatives →
- 19
Empower Every Agent with AI-Powered Assistance on Live Calls
2024 · convin.ai · its alternatives →
- 20
Intelligent customer support automation
Nov 2025 · directsupport.ai · its alternatives →
- 21
- 22
AI Customer Support Agent for Websites
2024 · visit.robodialog.com · its alternatives →
- 23
Verlyfree tier, from $29.99/mo▲37AI agents that resolve customer support across channels
Feb 2026 · verlyai.xyz · its alternatives →
- 24
Also compare
Ranked by how close each launch is in meaning, then by votes. Prices were read from each product’s own site when checked and can change. Refine with your own description →