Life & fun · alternatives · 2026

24 alternatives to Social Customer Service – The Essentials

How to do customer service on Facebook, Twitter & WhatsApp

Below are 24 products that do a similar job, ranked by how close each is in meaning and then by launch-day votes. Social Customer Service – The Essentials launched in 2015; newer entries below may have overtaken it.

1. 1
   Social Media Customer Service Guide▲78

   Free e-book by Juphy

   2022 · juphy.com · its alternatives →

2. 2
   The Ultimate Guide to Customer Support▲132

   The best tips and tools for great customer support

   2016 · zapier.com · its alternatives →

3. 3
   The customer service guide for startups ▲63

   Detailed CS reference guide for entrepreneurs & small teams

   2015 · its alternatives →

4. 4
   Intercom on Customer Engagement Book▲246

   The right messages, to the right people, at the right time

   2015 · intercom.com · its alternatives →

5. 5
   Intercom on Customer Engagement▲97

   Engaging your customers in a meaningful way

   2016 · intercom.com · its alternatives →

6. 6
   Customer Service Software Guide▲81

   Free E-Book by Juphy

   2022 · juphy.com · its alternatives →

7. 7
   Scup Care▲106

   Bye bye old tickets, modern messaging has met customer care

   2017 · scup.com · its alternatives →

8. 8
   Intercom on Customer Support - 2nd edition▲105

   Tips on how to scale great customer support

   2017 · intercom.com · its alternatives →

9. 9
   Hug Your Haters▲92

   The first book on customer service disruption

   2016 · jaybaer.com · its alternatives →

10. 10
    Slaask for Social Networks▲131

    Chat with your customers on Facebook and Twitter via Slack!

    2017 · get.slaask.com · its alternatives →

11. 11
    Customer Service Tips by LabiDesk▲105

    50+ free customer service tips for startups

    2021 · 50cstips.labidesk.com · its alternatives →

12. 12
    Social Media Engagement Guide▲76

    Free E-book based on real examples

    2022 · juphy.com · its alternatives →

13. 13
    Strategic Customer Service▲61

    A distillation of 30 years of research on customer service.

    2016 · amazon.com · its alternatives →

14. 14
    Essentials of Social Media Marketing▲64

    The basics of SM marketing

    2016 · simplilearn.com · its alternatives →

15. 15
    Your First Customers▲108

    Podcast & book about finding your first customers.

    2014 · yourfirstcustomers.com · its alternatives →

16. 16
    Conversocial▲6

    Social Customer Service

    2017 · verint.com · its alternatives →

17. 17
    Talking to Humans▲79

    a practical guide to customer development

    2015 · amazon.com · its alternatives →

18. 18
    Intercom on Customer Support▲141

    Behind every great product is a great support team

    2015 · intercom.com · its alternatives →

19. 19
    Get Human▲92

    Find customer service numbers fast

    2014 · gethuman.com · its alternatives →

20. 20
    Social Media Customer Service Report▲76

    New developments, updates, statistics and resources of 2022

    2022 · juphy.com · its alternatives →

21. 21
    Viral Loop: From Facebook to Twitter▲96

    How today's smartest businesses grow themselves

    2015 · amazon.com · its alternatives →

22. 22
    Chat Breezes 1.0▲200

    Drive conversions & sales on social media via conversations

    2023 · chatbreezes.com · its alternatives →

23. 23
    Business on Messenger▲172

    Have personal, real-time conversations with your customers.

    2015 · messenger.com · its alternatives →

24. 24
    ServiceDock▲118

    Handle customer support via messaging apps, social & webchat

    2017 · servicedock.com · its alternatives →

Ranked by how close each launch is in meaning, then by votes. Prices were read from each product’s own site when checked and can change. Refine with your own description →