Work · alternatives · 2026

24 alternatives to Roby Helpdesk

Refreshingly simple helpdesk for internal support

Below are 24 products that do a similar job, ranked by how close each is in meaning and then by launch-day votes. Prices are shown for the 1 we have checked on their own sites, 1 of them free or with a free tier. Roby Helpdesk launched in 2020; newer entries below may have overtaken it.

1
HelpDesk.com▲145
Simple ticketing system for teams.
2019 · helpdesk.com · its alternatives →
2
Desky Support▲85
Simplified helpdesk ticketing system + live chat platform
2020 · desky.support · its alternatives →
3
Helply▲328
Hey everyone, I’m the head of engineering at GrooveHQ. We’ve spent the last 10+ years building customer support tools, and today we’re launching Helply. Helply is an AI customer support agent that we are so confident in, we’ve backed it up with a guaranteed resolution rate. AI support agents live and die by the data they have access to and the way they finesse the customer experience. Basic automations worked well in the past, but now people expect more. Here are some semi-technical notes: --- 1) Controlled data syncing --- We wanted tight integrations with existing helpdesks, but also…
Feb 2026 · helply.com · its alternatives →
4
Helpy Beta▲199
A modern, open-source Helpdesk alternative.
2016 · helpy.io · its alternatives →
5
Alterra Answers▲184
AI assistant for customer service automation in Zendesk
2019 · next.alterra.ai · its alternatives →
6
Internal Employee Helpdesk by SeQure▲70
Mobile first helpdesk for your hybrid workforce
2021 · sequre.app · its alternatives →
7
Support Guy▲104
Never miss a customer inquiry again with AI powered chatbots
2023 · its alternatives →
8
Hedy AI▲445
Hedy 3.2 lets you run the entire AI pipeline on your own device. Summaries, notes, chat replies, and live suggestions all happen locally, so nothing reaches a server for AI processing.
2024 · hedy.ai · its alternatives →
9
YouTrack Helpdesk▲166
Streamline your customer support quickly and easily
2023 · jetbrains.com · its alternatives →
10
Helpy▲131
A simpler, more beautiful open source helpdesk for your site
2016 · helpy.io · its alternatives →
11
Userdesk▲378
AI assistants trained on your data that you can use anywhere
2023 · userdesk.io · its alternatives →
12
HelpDesk+▲66
Jira service desk for Slack
2020 · appfire.com · its alternatives →
13
Assistly▲80
Real-time AI meeting overlay with no bots, 100% private
Aug 2026 · tryassistly.com · its alternatives →
14
Halp▲194
Slack-first ticketing for internal helpdesk
2019 · atlassian.com · its alternatives →
15
ifyfree tier▲120
Resolution AI that works on top of your existing helpdesk
Aug 2026 · useify.ai · its alternatives →
16
Letterbook▲254
AI support platform built for startups
Mar 2026 · letterbook.ai · its alternatives →
17
Introducing Drift Help▲312
A 100% free knowledge base for your startup
2018 · drift.com · its alternatives →
18
Interbot▲75
Your Slack team; now inside your helpdesk
2016 · hpmidhimalayan.org · its alternatives →
19
AI Answers by Cohere▲212
AI-powered support assistance that learns from past tickets
2022 · cohere.io · its alternatives →
20
Help.center▲180
Create AI knowledge base to reduce support tickets
2023 · help.center · its alternatives →
21
Answer Bot by Zendesk▲215
Machine learning designed for customer service
2017 · zendesk.com · its alternatives →
22
Helphub▲251
The GPT-3 powered knowledge base that writes itself
2020 · helphub.io · its alternatives →
23
Ticketier▲93
Superhuman for support tickets: get through them 2x fast
2020 · digitalbrain.app · its alternatives →
24
HelpScout▲147
Simple support system, without all the crap you don't need
2014 · helpscout.com · its alternatives →

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Ranked by how close each launch is in meaning, then by votes. Prices were read from each product’s own site when checked and can change. Refine with your own description →