Growth · alternatives · 2026

24 alternatives to Zendesk 3.0

Software for better customer relationships

Below are 24 products that do a similar job, ranked by how close each is in meaning and then by launch-day votes. Zendesk 3.0 launched in 2016; newer entries below may have overtaken it.

1. 1
   Zendesk▲100

   Software for better customer service.

   2014 · zendesk.com · its alternatives →

2. 2
   Zendesk for Startups▲921

   Every customer counts when you're a startup

   2018 · zendesk.com · its alternatives →

3. 3
   Zendesk▲56

   Software for better customer service

   2014 · zendesk.com · its alternatives →

4. 4
   Zammad▲74

   Open source Zendesk alternative

   2016 · zammad.com · its alternatives →

5. 5
   Zendesk▲5

   Software for Better Customer Service

   2015 · zendesk.com · its alternatives →

6. 6
   Zendesk Explore▲140

   Analytics to measure & improve the customer experience

   2018 · zendesk.com · its alternatives →

7. 7
   BoldDesk▲403

   Better than Zendesk & Freshdesk, 50% of cost

   2023 · bolddesk.com · its alternatives →

8. 8
   Zendesk messaging (Beta)▲74

   Deliver rich, modern & automated conversational experiences

   2020 · support.zendesk.com · its alternatives →

9. 9
   Aircall's Zendesk App▲106

   The best phone companion for Zendesk

   2015 · aircall.io · its alternatives →

10. 10
    Caller Zen▲114

    Customer support for inbound SMS and phone calls

    2016 · its alternatives →

11. 11
    Zendesk Signals by Usercall▲95

    Support teams handle hundreds of tickets but rarely analyze them systematically. Patterns like workarounds, feature confusion, or rising escalations often surface too late. This tool: Analyzes Zendesk tickets daily (last 7 days vs 30-day baseline) Detects workaround language, expectation gaps, and escalation trends Sends Slack alerts when thresholds spike Includes real customer quotes for context Built with TypeScript, Vercel, Supabase, Slack SDK, and Claude for extraction and categorization. Free for now. Would love feedback from support leaders or B2B builders.

    Feb 2026 · usercall.co · its alternatives →

12. 12
    Alterra Answers▲184

    AI assistant for customer service automation in Zendesk

    2019 · next.alterra.ai · its alternatives →

13. 13
    Zendesk Sunshine▲143

    Open, flexible CRM platform built on AWS

    2018 · zendesk.com · its alternatives →

14. 14
    Email Tracking for Zendesk▲67

    Email tracking tool for Zendesk

    2023 · growthdot.com · its alternatives →

15. 15
    Zefyr▲145

    Insights about the people / companies you're emailing

    2016 · haywin.cool · its alternatives →

16. 16
    Chaty▲201

    Connect with your customers on 20+ popular messaging apps

    2022 · chaty.app · its alternatives →

17. 17
    CleverAnalytics▲91

    Competitor analysis & tracking of customer loyalty software

    2015 · clevermaps.ai · its alternatives →

18. 18
    Zendesk Inbox for iOS▲118

    Team up on email, anywhere your team goes

    2015 · zendesk.com · its alternatives →

19. 19
    Zendesk Sell▲98

    Enhance productivity, processes, & sales visibility pipeline

    2018 · zendesk.com · its alternatives →

20. 20
    Zenefits People▲101

    Find and connect with your co-workers instantly

    2016 · zenefits.com · its alternatives →

21. 21
    Zendesk Connect▲10

    Get Personal

    2016 · zendesk.com · its alternatives →

22. 22
    Record + Zendesk▲105

    Unlock the unknown, now from Zendesk

    2022 · torecord.it · its alternatives →

23. 23
    Dixa▲91

    Support all of your customers from one platform 💕

    2019 · dixa.com · its alternatives →

24. 24
    Freshdesk▲107

    Everything you need to deliver exceptional customer support.

    2014 · freshworks.com · its alternatives →

Ranked by how close each launch is in meaning, then by votes. Prices were read from each product’s own site when checked and can change. Refine with your own description →